Gorman Industries Inc is the exclusive distributor of Rheem Products in Albuquerque, Rio Rancho, Santa Fe, Taos, Raton, Grants, Gallup, Clovis, and most of New Mexico. Copyright © Gorman Industries Inc. All rights reserved.

Frequently Asked Questions •  Who do I contact for air conditioning products and service? •  What do rating numbers mean? •  What is a SEER? •  What does HSPF stand for? •  What does AFUE stand for? •  Should outdoor units be covered in winter? •  Should a thermostat be set to "auto" or "on"? •  Can shrubs or flowers be planted around an outdoor unit? •  If an outdoor unit needs replacing, should the indoor unit be replaced too? •  How do I know what size unit our house needs? • Is sound an issue with new equipment: •  What is the difference between a split system and a package unit? •  How do I find a Rheem dealer? Who do I contact for air conditioning products and service? For questions concerning new products, energy efficiency ratings, savings on your utility bills, or repair or replacement services, call your local Rheem dealer. He can answer all of your heating and cooling questions. Back to top What do rating numbers mean? The U.S. government requires an efficiency rating of all air conditioning and heating equipment. The rating reflects the percentage of energy used efficiently, with a high rating indicating high- efficiency. The next two topics address this issue in greater detail. Back to top What is a SEER? There are special names for the efficiency ratings of various types of equipment. Air conditioning equipment is rated by the Seasonal Energy Efficiency Rating, or SEER. The higher the SEER rating, the more efficient the unit. Back to top What does HSPF stand for? There are special names for the efficiency ratings of varying types of equipment. Heat pump equipment in the heating mode is rated by the Heating Seasonal Performance Factor, or HSPF. The higher the HSPF rating, the more efficient the unit. Back to top What does AFUE stand for? There are special names for the efficiency ratings of various types of equipment. Gas furnaces are rated according to their Annual Fuel Utilization Efficiency, or AFUE. The higher the AFUE rating, the more efficient the unit. Back to top Should outdoor units be covered in winter? No. Rheem heat pumps operate year-round and should never be covered. Similarly, air conditioners that operate seasonally are built to withstand an outdoor environment and should not be covered. Back to top Should a thermostat be set to "auto" or "on"? Preferably auto. That way, the fan operates only when the temperature requires it. This is the most used and the most efficient setting. However, there are advantages to using the "on" setting. Air is constantly filtered through the unit's air filter, and the constantly circulating air results in an even temperature throughout the house. Back to top Can shrubs or flowers be planted around an outdoor unit? Yes. However, we recommend that plants be no closer than 18 inches to the unit. This allows for plenty of room for air circulation in and out of the unit. Without this room for air circulation, the unit could overheat, resulting in a premature need for service. Back to top If an outdoor unit needs replacing, should the indoor unit be replaced too? Yes. Rheem air conditioning and heating units are designed to operate as a complete, matched system. The efficiency rating is based on the entire system. Replacing the entire system ensures the system will be reliable and efficient. Back to top How do I know what size unit our house needs? Ask your Rheem dealer. He will consider many factors before making a recommendation. Factors like … size of the house, climate, the number and type of windows installed, insulation, and even the number of people living in the house. Back to top Is sound an issue for heating and air conditioning? The louder the better doesn't necessarily hold true for heating and A/C equipment. Heating and cooling equipment should offer maximum comfort with minimum noise. Fortunately, today's technology has enabled manufacturers to produce air conditioners and heat pumps that are not only highly efficient, but also exceptionally quiet. Especially the new Rheem line. Loud heating and cooling equipment contribute to sound pollution. Although no financial savings are tied to lower sound levels, the sound rating of a cooling system can have a considerable effect on comfort and enjoyment of your home. The sound level of an air conditioner or heat pump depends on a variety of factors. The age of the unit and whether the compressor is insulated or not can contribute to the amount of noise it makes. You also need to choose a contractor that will look at your duct system. Ducts that are undersized (both return & supply) can create noise. Ask your contractor if your ducts are sized correctly. They should measure and run some calculations before answering. Although most heating and cooling systems manufactured today are quieter than ever before, it's a good idea to compare sound ratings when shopping for a new air conditioner or heat pump, particularly if the equipment location is near bedrooms or living rooms. Great differences in the sound levels of products on the market today can make all the difference in just how comfortable you can be at home. Back to top What is the difference between a split system and a package unit? A split system uses indoor and outdoor components to provide a complete home comfort system. A package unit or self-contained unit requires no external coils, air handlers, or heating units. Back to top How do I find a Rheem dealer? Just Click Here Back to top